Improvements being made in my area
- A £210million fleet of 30 brand new trains, providing 150 extra carriages enter service with South Western Railway from April 2017 to increase peak-time capacity by around 30 per cent. Full roll out will be completed by November and the new trains offer free WiFi, power sockets, open ended carriages, state of the art and real time passenger information systems and modern climate control technology.
- Over 57,000 extra seats are being provided on 73 new evening and weekend trains and more seats provided on existing services.
- The £800million Waterloo & South West Upgrade will provide 10-carriage trains on suburban routes by December 2017.
- A £7 million upgrade to the railway through Wimbledon, will improve reliability and punctuality for passengers travelling to the West Country.
- £65 million refurbishment by South Western Railway of 108 existing carriages.
- By 2018, passengers will benefit from more than 9,000 extra seats a day on Great Western Railway (GWR) trains, including 4,000 more seats during the morning rush-hour into London every day, and 369 new carriages on Intercity trains. This will mean over 45 trains a day between Bristol and London and reduced journey times. GWR will double the number of trains on its London to Cornwall route – passengers will see a 24% increase in seat numbers and a more frequent and faster service. Passengers travelling in and around Exeter will see a 58% increase in capacity.
- Two additional carriages will be added to trains running on GWR's Riveira sleeper service.
A better experience
- The £50million investment to improve customer experience across the South Western Railway network has been completed and delivered 1,400 extra car parking spaces, over 100 new Customer Ambassadors, 91 new ticket machines with direct video links to a dedicated contact centre in Basingstoke as well a new website and smartphone app.
- The GWR Sleeper service is being upgraded: passengers will enjoy a small wardrobe, hotel-style card door locking, USB charging.
- GWR passengers will benefit from improved WiFi, 2,100 new car park spaces across the GWR network, and more funding for Community Rail Partnerships on local branch lines.
- GWR’s longer-distance trains will have 100 additional customer-facing colleagues.
- Free WiFi is now available on well over half of all South Western Railway journeys, including all main line services from Weymouth, Exeter, Portsmouth and Reading.
Faster, more frequent and reliable journeys
- Better customer experience and economic growth are key benefits from railway electrification between London and Swansea. Passengers will benefit from faster, more reliable services and better stations.
- Travellers to Devon and Cornwall will see more trains and faster journeys between Penzance and Paddington as well as from London to South Wales, Oxford and Bristol.
- The £7.5 billion Great Western route modernisation project will see upgraded tracks to allow for more frequent services.
- 1,400 more car parking spaces at some of the busiest car parks across the South Western Railway network by the end of 2017.
- South Western Railway’ 100 new Customer Ambassadors will provide a more personalised service at stations and 170 new easy-to-use ticket machines, more than half fitted with a video link to the customer contact centre.
- Planning is underway for a multimillion pound development to improve stations and car parks. This will include two new platforms and a new entrance at Bristol Temple Meads station – reopening the historic Brunel train shed to allow for increases in passenger demand.
- GWR’s £7.5 billion Great Western route modernisation project includes £50m spent on station improvements. GWR has also introduced a £2.2 million fund to support service and station developments in deprived areas.
- GWR are providing 2,100 more car parking spaces across their stations.
We're all backing the plan