Our four commitments to change and improve for The West of England
Our commitment to boost the economy
Securing £9.45bn extra economic benefit for the West of England.
Our commitment to improve for customers
Increasing customer satisfaction by creating better journeys.
Our commitment to connect communities
Boosting our communities through localised decision making and investment.
Our commitment to our people
Attracting diverse talent and providing rewarding careers.
Improvements being made in The West of England
1,415 brand new carriages by December 2019 and upgrading 150 more to provide more seats, and faster, more frequent train services for customers across the network
Delivering around £500m of private investment to secure a brand-new fleet of trains
A better experience
New and more modern trains providing more space and greater comfort
Free WiFi and at-seat power across most services
£50m of station and car park investment
All trains to be made fully accessible by 2020
Rolling out free drinking water facilities across all Network Rail’s managed stations in the region, London Paddington, Reading and Bristol Temple Meads. Helping to reduce use of disposable plastic bottles
Improving the provision of timely and accurate information before and during journeys
Mobile ticketing on every service across the region
Delay repay on services it is not already offered
Faster and more reliable journeys
Reducing journey times between London Paddington and Bristol by up to 15 minutes, London Paddington to Penzance by 14 minutes, and reducing the time between Exeter and London Paddington to just two hours by early 2019
£2.4bn investment between 2019-2024 to operate, maintain and renew the railway
Upgrading and electrifying the Great Western Mainline to Bristol Parkway, Cardiff and Newbury, powering quicker and more reliable services
Investing £50m between 2019-2024 to improve the reliability of the infrastructure on the approach into London Paddington station
Introducing Senior Incident Officers and a traffic management system to improve the speed and handling of responses to railway incidents, reducing delays
More rewarding careers in rail
Spending more than £6m on training our people between 2014-19
Employing more than 7,500 people across the rail network
A work placement ‘Get into Railways’ scheme, developed with The Prince’s Trust, providing more than 250 apprentice places between 2014 and 2024
Graduate training for 30 graduates in 2014-2019
Attracting new talent by working with education providers such as the University of Warwick and UTC Swindon
Working in partnership with the Women in Rail mentoring programme to support our aspiration to get more women into rail
Community rail partnerships bring together local volunteers, community groups, businesses, local authorities, rail user groups and other partners to help ensure people can get the most from their railways.
Partnerships have helped to reinvigorate local rail travel, and deliver many social, economic and environmental benefits.
TransWilts community rail partnership’s work has seen service levels grow from six to nine trains per day, with a 600 per cent rise in passengers.